Overview

UrbanView is a real estate agency that handles many online inquiries for rentals and sales. People asked about listings at all hours, but agents could only reply during the day.

Leads often waited until the next morning for answers. By then, some had already moved on to another agency.

Challenge

The team wanted to reply faster without working late into the night. Agents spent time answering the same questions about price, location, and viewing times. Booking a simple property viewing took many messages back and forth.

They needed a way to give clear answers and offer viewing times automatically, while still letting agents step in when needed.

Solution

We set up an AI assistant on their website and listing pages. The assistant answered common questions about properties, shared key details, and offered a few time slots for viewings.

When a visitor chose a time, the system created an event in the shared calendar and sent a confirmation email. Hot leads, such as those asking to see multiple homes, were flagged for a quick personal follow-up from an agent.

Agents could see all new bookings and flagged leads in one simple view.